Refund and Cancellation Policy

Last Updated: August 2026

Thank you for shopping and partnering with websolutions.cloud.

We take pride in providing custom web development services and genuine, high-quality digital software licenses. Because our software products are delivered electronically by email and are considered digitally fulfilled goods, software sales are generally final once the license key has been delivered. However, we understand that exceptional situations may occur, and this policy outlines the specific circumstances in which a refund or cancellation may be possible.

1. Interpretation and Definitions

Interpretation

Words with capitalized first letters have defined meanings as described below. The same definitions apply whether the terms appear in singular or plural form.

Definitions

For the purpose of this Refund and Cancellation Policy:

Company (referred to as “the Company”, “we”, “us”, or “our”) refers to websolutions.cloud.
Goods refer to the digital antivirus software licenses, product keys, or downloadable tools offered for sale on our website.
Services refer to our website development, UI/UX designing, CMS engineering, and related technical consultations.
Orders mean a request by you to purchase Goods or engage Services from us.
Website refers to websolutions.cloud, accessible from https://websolutions.cloud.
You means the individual or entity accessing or using our Website, Goods, or Services.

2. Order Cancellation Rights

Digital Software Orders: Since our software products are delivered electronically via email, you may only cancel an order before the product key or license has been sent to you. Once the license key has been delivered and marked as “Delivery Complete,” the order is final and non-cancellable. If you wish to cancel before delivery, please contact us immediately at support@websolutions.cloud with your order details.

Web Development & Design Services: Cancellations for custom website development or design projects are governed by the specific terms and milestone schedules outlined in your project proposal or statement of work. Projects cancelled prior to the initiation of Phase 1 (Discovery & Architecture) are eligible for a full refund of any initial deposit.

3. Conditions for Software Refunds

Refund requests for digital software licenses are only accepted under specific verified conditions:

Duplicate Purchase: You accidentally purchased the same product more than once in a single transaction period.
Incorrect Product: You ordered the wrong product edition and have not yet viewed, revealed, or activated the license key. You must contact us immediately upon receiving the order.
Invalid or Defective Key: The license key provided is invalid or defective, and our technical support team is unable to resolve the activation issue after troubleshooting.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

The license key has been revealed, activated, downloaded, or used.
You changed your mind or found a lower price elsewhere after delivery.
The software is incompatible with your operating system or device when system requirements were clearly listed on the product page.
You lack the technical knowledge to install or operate the software and decline assistance from our technical support team.
Any request that does not meet the valid conditions listed in Section 3.

We reserve the right to decline refund requests that do not meet the eligibility criteria above.

5. Refund Process

If you believe your purchase qualifies for a refund, please contact our support team within 7 days of purchase at:

📧 Email: support@websolutions.cloud

Please include the following details in your email:

Order number / Invoice ID
Product name or Service title
Detailed reason for the refund request (and screenshots of any error messages, if applicable)

Our support team will review your case and respond promptly. If approved, your refund will be issued to the same payment method used for the original purchase. You will not be charged any processing fee for the refund.

6. Gifts

Because all software products are delivered digitally and tied to a single-use activation license, we cannot accept returns or provide store credit for gifted purchases once delivered. We recommend confirming that the recipient's device meets the software system requirements before completing your purchase.

7. Contact Us

If you have questions or need assistance regarding our Refund and Cancellation Policy, please reach out to us:

📧 Email Support: support@websolutions.cloud